Terms and Conditions

DELIVERY & PICKUP

Orders

All orders must be paid for when you place them. Our web system does not enable us to put a hold on funds and charge those funds to you when we dispatch the goods. If none of the payment methods is available to you, please use the contact form to arrange a bank transfer.

Order processing times and dispatch

All titles are stocked locally in our store and will be dispatched within 2 working days. Typically, domestic orders will arrive the same week, unless a delay occurs beyond our control (by the delivery service or extraordinary circumstances).

Our web system does not allow back orders, but titles marked with “Out of Stock” are generally expected to be restocked. Please contact us if you want to order an OOS item or any other item that may be available for us to order.

Orders for titles marked ”pre-order” will be dispatched on or around the release date shown.

Please note that since we sell items over the counter in our physical store in Stockholm, there may be cases when a stocked item on the website is sold the same day from the store. We reserve the right to cancel orders for this and related reasons, including but not limited to errors in relation to listing details and price. In the case of pricing errors, we will contact you and offer the correct price.

When your order has been processed you will receive a notification of the tracking number. This tracking number may be activated with a slight delay. Please wait 24 hours before notifying us about non-activated tracking. It is your responsibility to check your tracking and advise us of any parcel stated as delivered which you have not received.

You can expect to receive your order as follows:

• Sweden: within 3 working days of dispatch
• EU: within 9 working days of dispatch
• Rest of the world: within 15–20 working days of dispatch (or longer, depending on the domestic customs turnaround)

If you do not receive your order within the specified time frame, please first check your tracking information, then check with your local post office, as they occasionally may hold shipments and not notify the recipient. If you need any additional help after further delay, please contact us.

Pre-orders

Please note that pre-orders must be paid for and are charged in advance of release and shipping. We do not take reservations on pre-order titles, but you may at any time cancel a pre-order title by providing notification to us by email (please include your order number).

Placing a pre-order does not guarantee that you will receive the title ordered. Titles may be delayed, cancelled, short delivered or become unavailable for other reasons. Should the title become unavailable, you will be offered either an equivalent alternative of the same or lesser price or a refund.

International orders

There is no change of mind for international orders.

The full value of your order is stated on the customs declaration. We have no control over any customs/duty/sales tax charges you may have to pay for your order when it enters your country, these are your responsibility and are not refundable by us. All overseas orders are subject to customs procedures within the country of purchase, this may affect the delivery time.

If your order is returned due to not being collected or refused for non-payment of taxes/duty it will, unless we agree on alternative terms, be subject to a 50 SEK handling fee plus outbound shipping charge, or if you wish it to be resent you will need to pay for reposting (even if the original postage was included). This amount must be paid before your order is re-shipped to you.

Shipping and packaging costs

We offer the lowest shipping and packaging costs possible as per our current agreements with the mail service companies used. The freight cost will depend on weight and (to a lesser extent) materials used for packaging. Significant efforts have been made to ensure the correct weight on each item in our catalogue. However, some items vary in weight between individual copies, and some items may have been weighed incorrectly. No package is expected to differ more than 10 g in either direction, but there is no guarantee for this.

Payment currency

Our prices are set in SEK (kr). If you use PayPal, be sure to skip the default conversion. If your bank has equally high fees or cannot buy SEK, you may contact us for info about bank transfer.

Pickup

Orders are available for pickup in our store at Kindstugatan 9, Gamla Stan, Stockholm. Please check our Facebook site for current opening hours.

RETURNS POLICY

Can I cancel an order prior to it being dispatched?

Unless we have informed you that the order cannot be cancelled this is possible in most cases. Please notify us as soon as you can that you wish to cancel an order. A full refund (minus currency conversion and fees for the payment method, if any) will be made via your payment method.

Can I return an item once it has been bought?

Please note that we will not accept returns that have been opened (if sealed) and used, unless faulty, or returns that are received damaged. All requests of return for faulty items, items not matching their (neither visual nor verbal) description or change of mind items must be notified within 30 days of receipt. Our packaging must be used when returning items to us to avoid any damage in the mail (unless the packaging was damaged in the first instance).

When you change your mind:

• You can return your item within 20 days of purchase for refund or exchange so long as it is in saleable condition with original proof of purchase (domestic orders only).
• By saleable condition we mean that the item is as received, still sealed (where supplied sealed), has not been used, and is undamaged. No returns will be accepted for change of mind on damaged items.
• Any refund will be provided using your original payment method. Where original payment was made using Klarna or PayPal, the refund will be the original purchase amount minus 4 %.
• No returns will be accepted for any advertised download codes not being included, or not working. These may expire or not be valid for use in this region. Please contact the record label in this instance.
• You must contact us in advance to obtain approval for change of mind returns and once approved returns will be at your own cost.

Where the item is faulty or does not match description:

• You must notify us of faulty items or where an item does not match its description within 30 days of purchase date.
• We reserve the right to replace an item and not refund.
• We reserve the right not to offer a refund where the item fault is a result of misuse or neglect.
• We will not refund or accept returns for corner dents or other minor damages during transport, unless the damage obviously can be attributed to us. If a seam split has occurred, we will refund or accept return only if you have specified that the record should be placed outside the cover during transport. Keep in mind that we will never open sealed items before dispatch by default, so if you expect a sealed record to be placed outside the cover, you will have to specify this before dispatch.
• All items which are returned faulty will be checked on our instore equipment. If we are not able to reproduce the fault we reserve the right to return the item to you or refund you, and we reserve the right not to supply a replacement to you. Please note that some record players will not play certain records. If your player is not able to be adjusted, we reserve the right not to send a replacement (but we will refund you).
• We will fully refund your payment method for return of a faulty item once the return has been completed. A refund will be applied within 14 working days of receipt of your return.

How do I return an item?

Please use the contact form in the first instance to advise us of a request to return an item. We will get back to you to confirm the returns procedure. For faulty items we will provide you with a reply paid label for the return of your order at no cost to you. Change of mind returns must be returned at your cost. Our packaging must be used when returning items to us to avoid any damage in the mail (unless the packaging was damaged in the first instance).

WEBSITE TERMS OF USE

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, security policy, returns policy, and delivery policy govern our relationship with you in relation to this website.

INTRODUCTION

This website is operated by Vintage Violence. Throughout the site, the terms “we”, “us” and “our” refer to Vintage Violence. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have the ambition to display as accurately as possible the items as they appear in the store. However, we cannot guarantee that the colors will be accurate, nor that the item is the exact same copy as in the store. To be sure about the correct version of the item, check the item description. In rare cases, the photo may differ from the item description. Therefore, the photos should be regarded as representations of the items, not as the actual items. If the difference in representation is crucial for the use of the item or its collectability, the item can in most circumstances be replaced. However, if the disc color has been wrongly stated from the record label or distribution company and the item is sealed on dispatch from the plant – and we have not been asked specifically to open the seal and check the color before dispatch to you – we reserve the right to refuse a replacement. The same applies to illogical denominations and/or representations of color (e.g. “gold” for “yellow-brown”). Grading of used items are following the RC (Record Collector) standard, so please note that e.g. VG+ is a lower grade than VG+ according to the Goldmine standard (e.g. Discogs). Our aim is to be consistent in grading, but some degree of arbitrariness is inevitable.

We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

7. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

8. THIRD-PARTY LINKS

Certain content, products and services available via our Service include material from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

9. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (if the error is considerable, this may even apply to cases when you already have submitted your order).

10. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind.

11. INDEMNIFICATION

You agree to hold Vintage Violence harmless from any claim or demand, including attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

13. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

14. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

15. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden as applicable.

16. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.